New Patient Registration Forms
1. What should I do in case of an emergency or urgent concern?
- During office hours (Monday–Friday, 9:00 a.m.–4:30 p.m.): Call our office at (702) 915-7001 for assistance.
- After hours or in an emergency: Call 911 or go to the nearest emergency room.
- If your concern is urgent but not life-threatening, leave a voicemail or send a message via our patient portal. We’ll respond the next business day.
2. How do I cancel or reschedule an appointment?
We ask that you provide at least 48 hours’ notice if you need to cancel or reschedule an appointment. This allows us to offer the time to another patient.
- To cancel or reschedule: Call us at (702) 915-7001 during office hours.
- Missed appointments or late cancellations without 48 hours’ notice will incur a no-show fee.
Exceptions: If you are unable to provide notice due to an emergency, please call us to discuss your situation. A one-time exception may be granted.
3. What happens if I miss my appointment?
- If you miss an appointment without 48 hours’ notice, you will be charged a no-show fee, which must be paid before booking your next appointment.
- If you miss two appointments without notice, you may be discharged from the practice.
4. What if I’m running late for my appointment?
If you are running late, please call our office as soon as possible.
- Patients who arrive more than 10 minutes late will need to reschedule to avoid delaying other patients.
- We understand that unexpected delays happen, and we will do our best to accommodate you.
5. How do I request a prescription refill?
- Regular office visits are required to ensure medications are monitored properly.
- Refills are issued at the provider’s discretion and may not always be guaranteed.
- Please check your medication supply ahead of time to avoid running out. We aim to provide enough refills to last until your next visit.
6. Can I get a refill if I miss my appointment?
- Controlled substance refills will not be provided if you miss your appointment. You’ll need to reschedule before receiving additional medication.
- We may provide a temporary bridge of non-controlled medications until your next scheduled appointment.
7. What do I do if I need to change pharmacies?
- Switching to a new local pharmacy: Ask the new pharmacy to transfer your prescriptions from your old pharmacy. Controlled substances cannot be transferred and will require a new prescription.
- Mail-order pharmacy changes: Check with both your new and current mail-order pharmacies to confirm if they can transfer active prescriptions.
Important Note: Controlled substances can only be filled at one designated pharmacy. Frequent pharmacy changes are prohibited, as this is considered pharmacy shopping.
8. What should I do if I’m traveling and need my medication?
- Early refills: Call both your pharmacy and our office if you need an early refill due to travel. Approval will depend on the provider’s discretion.
- Out-of-state pharmacy: Non-controlled medications can usually be transferred temporarily to a pharmacy near your travel destination. Be aware that state laws may affect prescription fulfillment.
9. How do I update my contact information?
Keeping your information up to date ensures smooth communication with our office.
- To update your contact information: Call us at (702) 915-7001.
10. How do I contact the office with questions?
- During business hours: Call us at (702) 915-7001 or leave a voicemail with our administrative team.
- Email: If you contact us via Gmail, please note that standard email is not encrypted and may not be secure for sensitive information.
11. What forms do I need to complete before my appointment?
- We will email you any necessary forms and consents before your visit. Please complete them prior to your appointment.
- You may also download our forms here.
- Need help? Call us at (702) 915-7001 or email admin@axislv.com
- If you prefer to complete forms in person, arrive 30 minutes before your appointment to allow time for processing.
You may also download our forms by clicking the button at the top of the page
12. What if I have questions or concerns about my care?
We are committed to providing the best care possible and value your feedback.
- If you have questions, concerns, or suggestions, please reach out to us. We are happy to discuss how we can improve your experience.
13. How can I share feedback with the practice?
We welcome your comments and suggestions on how we can better serve you. Please contact us directly with any feedback or concerns you have.
14. insurance and Payment Options
We are proud to partner with a wide range of insurance providers to ensure you receive the care you need. Below is a list of insurances we currently accept:
Medicaid
Medicare
Railroad Medicare
HPN/BHO/SHL/SHO
Molina HealthCare
NBH
Intermountain Health Plan
Tricare West/Tricare for Life
Anthem BCBS
Anthem Medicaid
Prominence
Silversummit/Ambetter/Allwell
Aetna
Humana
Multiplan/PHCS/Beach Street
MHN
TriWest Healthcare Alliance
ChampVA
Healthscope/PEBP
Teachers Health (UMR)
LNI Worker's Compensation
Carelon
Harmony Health Care
In addition to working with these insurance partners, we offer cash-pay options and concierge services for those seeking personalized, flexible care solutions. Our goal is to provide accessible, high-quality healthcare to everyone. If you have any questions about coverage or payment options, please don't hesitate to contact us.
Contact Information
- Office Hours: Monday–Friday, 9:00 a.m.–5:00 p.m.
- Phone: (702) 915-7001
- Email: axis.psychiatry.lv@gmail.com
Thank you for choosing Axis Psychiatry. We are honored to support your mental health journey and look forward to working with you!
